Technology has been at the core of driving most organisations’ processes. The healthcare industry has been lagging behind when it comes to embracing technology such as healthcare apps. However, things are changing fast, and it is catching up with other industries like Travel and Hospitality.

Digital transformation has brought both human and financial value to the healthcare industry. Technology has enabled the collection, storage, and analysis of patient data through healthcare database management. This has helped to provide improved outcomes for patients. Improvement on workflow management systems, on the other hand, has seen improved processes and led to a reduction in the cost of operations for the healthcare organisations.

Below are some of the ways healthcare apps technology has revolutionised the healthcare sector:


Most industries provide quality service because they are held accountable. Customers can now use social media to raise their complaints. They can also write positive reviews about the services they receive to promote quality service delivery. Also, companies use the same platforms to offer customer support. They handle customer requests and address their complaints faster which improves accountability. Through the customers’ reviews and feedback on these pages, people are able to choose the best services. The healthcare industry lacks such forums where customers can leave their feedback on the services they receive. The absence of such forums has seen most customers receive poor services. Digital transformation can be a tool to foster accountability in the health sector.

Patient engagement

Digital transformation provides a platform where patients can engage with doctors via healthcare apps. This is essential to assist doctors to acquire information about their patients. The patients also get to ask questions to help them live better lives. In most health centres, patients do not get quality services because the systems do not focus on their customers. The doctors do not have enough tools to follow up on their patients and understand the progress they are making. According to a survey conducted by the Council of Accountable Physician Practices, only 20-30 percent of patients are able to access digital technologies like electronic reminders.

Improved Efficiency

Improving efficiency is at the heart of every organisation. Businesses want to be efficient in order to save costs, decrease errors and increase productivity. In order to do this, businesses have to replace manual processes with electronic processes which are faster and efficient. Embracing digital transformation has helped the health care industry to improve efficiency. It has provided electronic database management and improved workflow management systems. Proper database management has assisted in faster processing of client records. Improved workflow systems, on the other hand, has helped the better management of hospitals. Technology also helps in the proper management of the supply chain which can help in saving costs. According to a survey conducted by Navigant in 2017, hospitals that implement data-driven decisions in their supply management could save up to $10 million annually.

Matching patients with the right doctor

Finding the right doctor is always a huge challenge for patients. And this can mean the difference between life and death. There are no tools and the right technology to assist patients in making these important decisions. Most of them, about 85% of patients, will depend on referrals to make healthcare decisions. Technology is the best solution to change this narrative. Digital transformation has enabled patients to access information about health facilities and health care providers. Access to this information has helped patients to choose the right doctors who are their perfect match.


Technology has increased accessibility in different industries. For instance, you can now use your phone to order a meal and then wait for it delivered at the comfort of your horn. This kind of accessibility has not been taken advantage of fully in the healthcare industry. Since more people are using mobile devices to carry out their daily activities, there is a great opportunity for the healthcare industry to embrace this technology. For instance, technology makes it possible for patients to communicate with doctors and have appointments handled through conference calls.


In order for any industry to be successful, it has to put the customers first by providing quality services. Digital transformation helps healthcare organisations by providing a platform where patients can write reviews to enhance accountability. It also allows access to information, increase customer engagement and improve efficiency for better running of these organisations.

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